Why Soft Skills Build Longevity in L&D with Nick Borey of Best Buy
Nick Borey, Senior Manager of Learning, Design and Technology of Best Buy, joins to talk about what actually gives a corporate training career staying power. He traces his path from training and facilitator roles into instructional design, explores what it takes to make learning work at scale, and shares his take on where AI genuinely changes the work, and where it doesn’t.
KEY TAKEAWAYS
00:00 Why soft skills matter more than tools for long-term L&D careers.
01:19 Nick's path into L&D.
02:01 From AdventHealth trainer to instructional designer.
03:10 Leading learning design for Best Buy’s enterprise org.
04:05 What makes a learning organization actually work.
05:17 Building process without slowing teams down.
07:42 Where AI helps in L&D, and where it doesn’t.
11:33 What separates L&D hires who succeed from those who don’t.
16:34 Building career longevity through soft skills and trust.
18:28 Why networking outside your org matters.
If you enjoyed this conversation, please leave a 5-star review and subscribe to “Learning Leader Spotlight: Interviews with Corporate L&D Leaders,” brought to you by TrainingPros — because when you have more projects than people™, the right L&D consultant makes all the difference.
RESOURCES MENTIONED
Best Buy, where Nick currently leads learning design for the enterprise learning organization
#LearningAndDevelopment #CorporateTraining #TalentDevelopment #LeadershipTraining