Reshaping L&D Through AI and Social Learning with Topher Olsen of RealPage, Inc.
In this episode, Topher Olsen, Vice President of Training and Enablement at RealPage, shares his journey from classroom teaching to leading global training teams, offering insights on leveraging AI, creating impactful learning moments and driving performance through innovative L&D strategies.
Key Takeaways:
(01:51) A passion for lifelong learning from education to corporate training.
(06:16) AI is reshaping learning and work, and professionals must embrace its transformative potential.
(08:37) Why we should align learning at work with how people learn naturally in life.
(09:37) The future of L&D focuses on integrating learning into workflows for immediate impact.
(11:14) Measuring training effectiveness requires linking learning metrics with performance metrics.
(12:54) Empowering teams by asking, “What do we need to do to help you achieve your goals?”
(20:50) Content is impactful only when it drives results and changes behaviors.
(23:48) Creating memorable learning moments strengthens team connection and organizational culture.
Resources Mentioned:
“The Power of Moments” by Chip Heath and Dan Heath
Association for Talent Development (ATD)
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