Driving L&D Innovation Through Fun and Creativity with Molly Fields of TCC
In this episode, Molly Fields, formerly Senior Director of Learning and Development at Verizon Authorized Retailer, TCC*, and currently Director of Human Resources Information Technology at Willow Bridge Property Company, discusses the power of creativity, personalization and humor in learning experiences and how to leverage technology to enhance L&D. She debunks common misconceptions about Gen Z, emphasizing that they are the most well-equipped workforce yet and sharing innovative ways to engage them.
Key Takeaways:
(02:11) Molly shares her journey into L&D and what drew her to adult learning.
(05:05) The biggest shift in L&D is meeting learners where they are instead of forcing them to seek out information.
(06:48) Gen Z is the most self-aware and well-equipped workforce yet, requiring a more personalized approach to learning.
(11:45) The younger generation isn’t disengaged; they binge content differently, requiring L&D to rethink delivery methods.
(15:15) Shifting from module-based learning to a streaming, episodic format keeps employees engaged.
(20:46) L&D is no longer about learning styles but about communication styles.
(22:37) Innovation in communication is more important than perfection in instructional design.
(23:54) Hiring for skills rather than experience can lead to innovative, high-impact L&D teams.
(26:48) L&D leaders should always seek new ideas, formats and strategies.
Resources Mentioned:
Chief Learning Officer Magazine
“You Are Now Less Dumb” by David McRaney
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*Since this was recorded, the guest has moved to Director of Human Resources Information Technology at Willow Bridge Property Company.
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