In this episode, Theresa Zeller, Global Head of Learning Creation at Merck (known as MSD outside the US and Canada), joins us to share her journey in the L&D space. She highlights the pivotal changes and emerging trends that are shaping corporate learning, including the growing influence of technology, business alignment and personalized learning.
Key Takeaways:
(03:48) The transformative power that learning has to change behavior and drive business goals.
(05:10) The evolving role of L&D in partnering with businesses to drive growth and support strategic goals.
(06:52) The impact of technology and digital transformation on learning engagement and efficiency, especially following the pandemic.
(08:38) The critical need for business alignment in L&D to support organizations in achieving their objectives.
(11:04) The future of personalized learning: the importance of delivering more targeted, individualized learning experiences in real-time.
(13:07) Verifiable skills will be a key focus in the future of L&D, with skills as a “currency” to ensure measurable outcomes and business impact.
(16:14) A vision of L&D as an integral part of daily work tasks, allowing for continuous skill application rather than learning in isolation.
(17:49) The impact of mentors, helping provide guidance, challenge thinking and encourage professional growth.
(22:08) Performance consulting is one of the most important skills — really hearing and understanding what a business needs.
(28:44) Focus on bringing new L&D talent in to work alongside tenured staff and allow them to grow together.
Resources Mentioned:
“Taking Learning to Task” by Jane Vella
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