Steve Bullington, Director of Solution Engineering Talent Development at Salesforce, joins us in this episode to discuss ongoing shifts in L&D. The combination of the younger generations’ characteristics and technological advancements requires a new approach to training. L&D professionals must leverage everything from AI integration to personalized on-demand training to meet newer generations’ expectations, pace and learning styles while helping them develop essential social and communication skills.
Key Takeaways:
(01:53) The Scout program supports recent college grads in early career development.
(03:19) Moving from sales to L&D.
(05:42) 58% of Scout graduates are women, with 53% being from underrepresented groups.
(06:27) Multigenerational shifts in the workforce and new technology call for adaptive learning tools.
(07:23) L&D moves from centralized training to real-time, accessible learning on demand.
(08:44) AI’s future in L&D is integrating it into existing tools, not building custom models.
(10:55) Early career talent faces skill gaps in interpersonal communication post-remote work and COVID.
(14:47) Steve emphasizes the importance of extemporaneous speaking skills for talent.
Resources Mentioned:
Rethinking, with Adam Grant
“Think Faster, Talk Smarter” by Matt Abrahams
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