Why Continuous Learning Is the Most Critical Skill in L&D Today with Demetrice Bryant of Priceline
Demetrice Bryant, Senior Director, Support Services, Workforce Enablement (Customer Care) of Priceline, joins us to discuss the shift from training delivery to enablement partnerships — covering human-centered design, continuous learning, growth mindset, and what it means to connect L&D directly to business outcomes.
From a career that started in a state government training room to leading workforce enablement at one of the world's largest travel platforms, Demetrice brings a perspective grounded in both the theory and the business reality of L&D.
KEY TAKEAWAYS
00:00 Introduction.
02:07 How an unplanned moment in a state government training session launched Demetrice's career in L&D.
04:15 What teaching children with autism taught Demetrice about breaking down complex concepts for any learner.
05:45 Why Demetrice believes the L&D profession has fundamentally changed — not just evolved.
06:30 Why human-centered design has always been at the core of L&D and why it matters more than ever now.
08:03 How instructional designers are becoming learning technologists and what that shift looks like in practice.
11:30 Why enablement is about change creation, not just content delivery.
18:16 The mentor who shifted Demetrice's thinking from training completion rates to business impact storytelling.
20:15 Why staying relevant in L&D means reading and attending events well outside the L&D space.
If you enjoyed this conversation, please leave a 5-star review and subscribe to “Learning Leader Spotlight: Interviews with Corporate L&D Leaders,” brought to you by TrainingPros — because when you have more projects than people™, the right L&D consultant makes all the difference.
RESOURCES MENTIONED
ATD:
Bloomberg:
Harvard Business Review:
Unmasking AI by Joy Buolamwini:
https://www.amazon.com/Unmasking-AI-Mission-Protect-Machines/dp/0593241835
Reimagining Design by Kevin Bethune:
https://www.amazon.com/Reimagining-Design-Innovation-Simplicity-Technology/dp/0262046504
TrainingPros:
#LearningAndDevelopment #CorporateTraining #TalentDevelopment