Designing Learning That Feels Human and Drives Performance with Yusuf Sadrud-Din of Whistle Express Car Wash

On this episode, Yusuf Sadrud-Din, Manager of Learning and Development of Whistle Express Car Wash, shares how L&D is shifting toward learner-centered design, stronger business alignment and performance support, while reflecting on mentorship, soft skills and continuous professional growth.

Key Takeaways:

00:00 Introduction.

03:13 Continued professionalization of L&D places the learner at the center rather than focusing on information delivery.

04:24 Technology accelerates design efficiency and enables real-time, on-the-floor guidance at the point of need.

05:36 Training is framed as a continuous experience that is prepared, delivered and measured for transfer to the job.

06:31 Mentorship at The Home Depot shapes a measurable, story-driven approach to learning design.

08:31 Informal mentoring supports former teachers transitioning into instructional design through a learn-by-doing path.

10:26 Empathy and soft skills are positioned as essentials for translating SME and learner needs within L&D.

12:51 ATD events, LinkedIn and industry publications are primary sources for staying current.

Resources Mentioned:

Whistle Express Car Wash website

“The Fifth Discipline” by Peter Senge

ATD International Conference & EXPO

Chief Learning Officer Magazine

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