Designing Learning That Feels Human and Drives Performance with Yusuf Sadrud-Din of Whistle Express Car Wash
On this episode, Yusuf Sadrud-Din, Manager of Learning and Development of Whistle Express Car Wash, shares how L&D is shifting toward learner-centered design, stronger business alignment and performance support, while reflecting on mentorship, soft skills and continuous professional growth.
Key Takeaways:
00:00 Introduction.
03:13 Continued professionalization of L&D places the learner at the center rather than focusing on information delivery.
04:24 Technology accelerates design efficiency and enables real-time, on-the-floor guidance at the point of need.
05:36 Training is framed as a continuous experience that is prepared, delivered and measured for transfer to the job.
06:31 Mentorship at The Home Depot shapes a measurable, story-driven approach to learning design.
08:31 Informal mentoring supports former teachers transitioning into instructional design through a learn-by-doing path.
10:26 Empathy and soft skills are positioned as essentials for translating SME and learner needs within L&D.
12:51 ATD events, LinkedIn and industry publications are primary sources for staying current.
Resources Mentioned:
Whistle Express Car Wash website
“The Fifth Discipline” by Peter Senge
ATD International Conference & EXPO
Chief Learning Officer Magazine
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