Shana Storey, VP of Talent Development and Organizational Effectiveness of Progyny, joins us to talk about what learning and development teams need to focus on as GenAI reshapes the work. Shana shares how an early internship building CD-ROM training led her into L&D and why L&D has the most impact when it partners on large change management projects instead of taking orders for training.
Shana also explains how GenAI makes personalization at the moment of need achievable, why L&D teams are moving toward performance consulting and why agility and critical thinking matter more than any technical skill. Shana closes with advice for aspiring L&D leaders: learn how the business operates and focus on what you do with what you read.
KEY TAKEAWAYS
00:00 Critical thinking in the age of GenAI.
02:55 Partnering on change instead of taking orders.
03:48 From graphic design to L&D.
06:08 Personalization at the moment of need.
08:14 L&D as performance consulting.
10:09 The return of mentorship and apprenticeship.
12:26 Why mindset beats technical skills.
13:26 Finding insight beyond HR and L&D.
14:27 Leader as coach and mentor.
18:59 Understanding how the business operates.
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RESOURCES MENTIONED
5 Moments of Need, Bob Mosher’s framework that Shana connects to GenAI-powered personalization
ChatGPT, the GenAI tool Shana uses to build GPTs, coaching skills and a weekly industry news digest
Donald H Taylor, one of the long-time industry voices Shana follows
Gallup, one of the consulting firms Shana follows for its research on employee engagement
“Be Yourself at Work” by Claude Silver, Shana’s next read on bringing your full self to work
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