Learner-Centered L&D in an Always-On World with Mary Pelusi of KPMG
Mary Pelusi, Director of KPMG, shares how AI is reshaping the learning and development sector and what it means for facilitators and leaders. She discusses the rise of generative AI, the shift toward microlearning and the role of the modern facilitator. From ethical AI frameworks to experience orchestration, Mary explains how L&D can embrace innovation while staying grounded in human connection.
Key Takeaways:
00:00 Introduction.
06:00 AI is not just another tool but a transformational shift across content creation and personalization.
07:30 The real opportunity is augmenting facilitators, not replacing them.
09:00 AI can streamline prep, analyze feedback and create targeted improvement plans.
11:00 Microlearning fits into the small cracks of the day and respects learner attention.
12:00 Responsible AI use requires structured frameworks like Think Prompt Check.
19:00 Modern facilitators must move from lecture style to experience orchestration.
21:00 Strategic questioning, storytelling and psychological safety drive engagement.
27:00 AI should enable creativity while human leadership remains essential.
28:00 Radical candor balances personal care with direct challenge.
Resources Mentioned:
“Applying AI in Learning and Development” by Josh Cavalier
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