From Live Training to On-Demand Learning with Kimberly Hill of Nielsen

In this episode, Kimberly Hill, Senior Director of Global Client Learning at Nielsen, joins us to explore how global client education drives business impact.

Nielsen’s learning strategy has evolved alongside shifting media consumption habits. We dive into in-person training, virtual delivery, microlearning and digital credentials, and discuss how modern L&D must balance accessibility, accountability and measurable impact. We also explore leadership, mentorship and why grit may be the most essential workplace skill today.

Key Takeaways:

00:00 Introduction.
05:05 Effective client learning goes beyond software training to teaching data storytelling.
07:20 Empathy and patience are foundational skills for trainers working with customers.
12:25 The shift from live-only delivery to virtual and on-demand learning accelerated during the pandemic.
14:10 Microlearning and short-form content meet modern attention spans.
15: 00 Certification, knowledge checks and digital badges increase accountability and retention.
17:25 Digital credentials create FOMO and drive product adoption and engagement.
19:15 Internal certifications should influence promotion and career mobility.
23:10 Perseverance is one of the most critical workplace skills today.
29:05 Angela Duckworth’s work on grit underlines how determination outperforms raw talent.

Resources Mentioned:

"Grit" by Angela Duckworth
Kolbe assessment

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